Understanding your plan and limits
Read your subscription, capacity, credits, add-on validity, and domain options.
Use Billing to check your plan, capacity, credits, add-ons, and invoices.
Open Billing
Go to Settings → System → Billing. You need administrator access or the relevant billing permission. If the page is missing, ask a workspace administrator to check your role.
Billing has four tabs:
Overview: current plan, status, renewal or access date, billing currency, and a usage summary.
Usage: detailed capacity and credit usage, with purchase actions where available.
Add-ons: active purchases, their validity and setup, and available add-ons.
Invoices: billing history and invoice details.
A lifetime plan can have separately purchased add-ons with their own validity periods. Check the add-on’s dates rather than assuming the plan’s lifetime status applies to every purchase.
Read your capacity
User seats: active and invited users occupying seats. An invitation can use capacity before the teammate accepts it.
Resume storage: resumes stored in your account. Storage capacity is separate from parsing credits.
Active jobs: jobs currently open for hiring.
Each row shows the allowance, usage, and remaining capacity. Unlimited means no finite allowance for that resource. Review Not included, Running low, Limit reached, or Over limit before starting more work.
If usage or subscription details cannot load, choose Retry. A missing value does not indicate zero or unlimited capacity.
Understand the different credits
The rows shown depend on your plan and recorded usage:
Advanced parsing: advanced resumes processed or currently reserved in the cycle. A reserved amount can reduce available credits while work is being processed.
Advanced screening: candidates screened in the current cycle.
People search: search credits used for returned external PeopleSearch profiles. Searching, fetching another page, and contact reveal are different actions. Search allowance is included with the plan where applicable; this row does not offer a direct search-credit top-up.
Contact reveals: credits for revealing available PeopleSearch contact details. These credits are separate from search credits, and a Buy credits action is offered where available.
Automations: the automation allowance and usage shown for your plan.
Where Outreach credits are enabled, they are managed in Outreach settings and are separate from PeopleSearch search and contact credits. Check the cost shown by the action you are about to confirm.
Distinguish domain add-ons
Multi-Domain Access (MDA) lets eligible users from additional email domains access the workspace. Activate the allowance and configure the domain in Billing. User roles still control access; email-sending verification and career-page domains are separate.
Custom Career Page Domain (CNAME) maps a branded address such as careers.example.com to a CVViZ career page. Add and manage its mapping from the active add-on in Billing, then complete the displayed DNS verification and secure activation steps.
Email sending addresses and domains are configured separately for the email service or Outreach sending option available to your workspace.
Add capacity or change your plan
Use the action offered beside the relevant row, such as Add user seats, Add capacity, Add job slots, or Buy credits. Use Upgrade plan for an available plan change.
Review quantity, billing interval, currency, validity, and total before purchasing. For custom contracts or missing options, contact your administrator or CVViZ support.
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