Cancellation and data export

This article covers two related but separate things: stopping CVViZ from charging you (auto-renewal vs. full account cancellation), and getting your data out before you leave.

What's self-serve and what isn't

Cancelling auto-renewal

If you have an active subscription with auto-renewal on, an info banner is shown at the bottom of Settings → Billing on the Plan tab:

Your subscription will renew automatically at the end of the current cycle. You can cancel auto-renew to stop future renewals.

1. Click the Cancel button on that banner.
2. A confirmation pops up — Cancel auto-renew? Click Yes.
3. You'll see a success message: "Auto-renew canceled. It will stop at period end."

What happens after:

• Your plan stays active for the rest of the current billing cycle. You don't lose access immediately.
• The next renewal will not be charged.
• At cycle end, the account drops back to the free plan (or to Expired, depending on your plan setup) — your data stays.

The banner only appears when:

• Auto-renewal is currently enabled, and
• The subscription cycle hasn't already completed, and
• There's an active Razorpay subscription ID on the account.

If you don't see it, your subscription is either already not auto-renewing, or you're on a one-time / lifetime plan. There's nothing to cancel.

Changed your mind?

To re-enable auto-renewal after cancelling, run any upgrade flow (e.g. click Upgrade Plan on the Plan tab) and complete checkout with auto-renewal selected — Razorpay will set up a fresh subscription mandate.

Full account cancellation

There's no "Close account" button in the UI. To fully close your account:

1. Cancel auto-renewal first using the steps above (so no further charges happen while you're coordinating).
2. open the help widget (bottom-right) and Send us a message from the admin email on the account, asking to close it.
3. Tell us if you want all account data deleted, or kept for a defined period.

Refund eligibility depends on your contract; we'll confirm in the same thread.

Per-candidate (GDPR) requests

If a specific candidate has asked you to delete or export their data, use Settings → Compliance → Data Requests. From there you can record and process individual Export or Delete requests against a candidate's record. This is the GDPR / data-subject workflow — it's per-person, not the whole account.

Account-wide export

CVViZ doesn't currently offer a one-click "export everything" button for an account. Before cancelling, the practical options are:

• Jobs — open each job at /jobs/<id> and use the available export / share options on the job page; pipeline data is visible per job.
• Candidates — search results pages support exporting visible candidate lists (where your plan permits). Resume files are downloadable from each candidate profile.
• Reports — Reports & Analytics exposes the metric-level data for the time ranges you select.
• Email/comms history — visible per candidate or per job, but not exportable in bulk through the UI.

If you need a one-off bulk export of jobs, candidates, notes, attachments, or audit logs before closure, open the help widget (bottom-right) and Send us a message. Allow several business days — these exports are produced manually.

API export

If your plan includes the API add-on, you can pull jobs, candidates, and related entities programmatically. See the API & Developers articles for endpoints and authentication.

How long is data retained after cancellation?

If you only cancel auto-renewal, all data stays — you just stop being billed. If you ask support to fully close the account, retention follows the timeline you confirm in that email thread (immediate deletion, or a fixed grace period). Once data is deleted, it cannot be recovered, so make sure exports are complete before confirming.